Shipping policy

Delivery area

Mindful Play SA delivers throughout South Africa. We do not currently offer international delivery unless specifically arranged with us before placing an order.

Delivery charges

Orders with a total value of R1,500 or more qualify for free standard delivery within South Africa.

For orders below R800, the applicable delivery charge will be calculated and displayed during checkout before payment is completed.

The order total used to determine free delivery is calculated after discounts and before any delivery charges.

Delivery time

Orders are normally delivered within approximately 4–7 business days after the order has been confirmed.

Business days exclude weekends and South African public holidays. Delivery times are estimates and may be affected by the destination, courier capacity, severe weather, public holidays or circumstances outside our reasonable control.

We will make reasonable efforts to keep customers informed of material delays.

Courier and tracking

Orders are generally delivered using Aramex or another suitable delivery provider.

When tracking information is available, it will be sent to the email address or phone number supplied during checkout. Tracking information may take some time to become active after the parcel has been collected.

Delivery information

Customers are responsible for supplying a complete and accurate delivery address, email address and contact number during checkout.

If you notice an error in your delivery details, contact mindfulplaysa@gmail.com as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

Additional delivery costs caused by an incorrect address, an unavailable recipient or repeated unsuccessful delivery attempts may be charged to the customer where permitted by law.

Delayed, missing or damaged deliveries

If your order is substantially delayed, marked as delivered but cannot be located, or arrives damaged, email mindfulplaysa@gmail.com with your order number and relevant details.

We will investigate the matter with the delivery provider and assist with an appropriate resolution. Please retain the packaging and provide photographs if an order arrives damaged.

This does not limit any rights available under the Consumer Protection Act or other applicable South African legislation.

Order changes and cancellations

If you need to change or cancel an order, contact us as soon as possible.

We will try to accommodate the request, but changes or cancellations cannot be guaranteed after an order has been processed or dispatched.

Contact

For shipping questions, contact:

Email: mindfulplaysa@gmail.com
Website: https://www.mindfulplaysa.co.za/