Refund policy

Returns

Mindful Play SA offers a seven-day return period. You may request a return within seven calendar days after receiving your order.

To qualify for a change-of-mind return, the item must be unused, unworn and in the same condition in which it was received. It must include its original packaging, tags and accessories. Proof of purchase is also required.

To request a return, email mindfulplaysa@gmail.com with your order number and reason for the return.

If your return is accepted, we will provide instructions explaining how and where to send the item. Items returned without first contacting us may not be accepted.

For approved change-of-mind returns, the customer is responsible for the return-delivery cost unless otherwise agreed or required by law. If an item is defective, damaged, unsafe or incorrectly supplied, Mindful Play SA will cover the reasonable cost of returning it where required.

Damaged, defective or incorrect items

Please inspect your order after delivery and contact us as soon as reasonably possible if an item is damaged, defective, unsafe or different from what you ordered.

Where the Consumer Protection Act applies, defective or unsafe goods may be returned within six months after delivery. The customer may be entitled to a repair, replacement or refund as provided by law. This right is separate from our seven-day change-of-mind return policy.

Items that cannot be returned

We do not accept change-of-mind returns for:

  • Gift cards
  • Items that have been used, altered or damaged after delivery
  • Items without their original packaging or included accessories
  • Sale items, unless the item is defective, damaged, incorrectly supplied or the return is otherwise required by law

Please contact us before returning any item if you are uncertain whether it qualifies.

Exchanges

The quickest way to exchange an item is to request a return. Once the return has been accepted, you can place a separate order for the replacement product.

Refunds

We will notify you after receiving and inspecting your return.

If approved, the refund will be issued to your original payment method within 10 business days. Your bank or payment provider may require additional time to process and display the refund.

If more than 15 business days have passed since your refund was approved, please contact mindfulplaysa@gmail.com.

Nothing in this policy limits any rights available to customers under South African consumer law.